Shipping Policy

Shipping Information for Fawellfur™

We strive to make your shopping experience smooth and reliable from the moment you place your order. Here's how we handle, process, and ship your items to ensure timely delivery.

Our Shipping Process

At Sales Producers, Inc., we focus on delivering thoughtfully designed products while maintaining an eco-conscious approach. Many of our items ship directly from trusted manufacturers and regional fulfillment centers. This allows us to:

  • Offer reliable, well-designed home products

  • Keep prices fair without retail markups

  • Minimize packaging waste and support sustainability

1. Order Processing & Shipping Costs

We carefully process each order to ensure quality.

Processing Time:
Please allow 2-5 business days for order review, quality checks, and packaging.

During High-Demand Periods (e.g., holidays, special promotions), processing may extend to 6 business days.

Shipping Fee:
A flat rate of $6.99 applies to all orders, regardless of location.

2. Estimated Delivery Time

Delivery times depend on your location and fulfillment center. These are estimates:

  • United States: 8 – 14 business days

  • Canada / UK / Australia: 10 – 16 business days

  • Other International Locations: 14 – 21 business days

Delivery times may vary slightly during peak seasons or due to customs processing.

3. Track Your Order

Once your order ships, you’ll receive an email with tracking details.

  • Tracking updates may take 1-3 business days to become active.

  • A delayed tracking update doesn’t mean your order is lost — it’s still on the way.

4. International Shipments & Customs

For international orders, shipments are sent DDU (Delivered Duty Unpaid), meaning:

  • Customs duties, import taxes, and any additional fees are the customer's responsibility.

  • Fawellfur™ is not responsible for delays caused by customs.

Note: Fees are usually minimal for lifestyle and home products, but regulations vary by country.

5. Changes or Cancellations

Once an order is processed, we cannot modify or cancel it.

  • Change or cancel requests must be sent to service@zyfine.com within 12 hours of purchase.

6. Lost or Damaged Packages

We care about your experience.

Damaged Items:

  • If your package arrives damaged, please send a photo within 72 hours of delivery.

  • We will send a replacement at no extra cost.

Lost in Transit:

  • If the carrier confirms your order is lost, Fawellfur™ will send a replacement free of charge.